Contact Keola Support

100% Customer Satisfaction

We hope you love Keola products as much as we do. However if for any reason you don’t, We’ll do everything we can to make things right. We are committed to improving everyday. We would appreciate if you let us know what you didn’t like. Your feedback helps us improve for all of our customers. We will issue you a full refund.


We know the outdoors is calling and so are the recovery benefits of Keola. We’re working fast to get your order out the door as soon as possible. We strive to process and ship orders within 1 to 2 business days.All delivery dates are estimates and not guaranteed. All services are provided by Prioty US Postal Service. We do not ship on non-business days or holidays.

When will my order ship?

Orders placed before 10 a.m. (PT) will ship the same business day. Orders placed after 10 a.m. (PT) will ship the next business day.

How do I track my order?

As soon as your order is ships, we’ll send you an email with shipping and tracking information. Using the tracking number(s) provided, you can track you order by visiting the carrier’s website. If you still have questions, feel free to contact us.

What are your shipping holidays?

Keola does not ship on the following dates. Please note shipping estimates will begin the following business day.

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Contact Us

Questions about an order? Want to share a story? Drop us a line below and we’ll get back to you as soon as we can.

Monday-Friday, 8:00 a.m. - 5:00 p.m.  (MST)
Toll-free: 866-515-3953